Privacy Policy

Privacy Policy

This Statement is, except where separate and distinctive statements are provided, applicable to the Medicskin Holdings Limited’s group of companies (the “Group”).  Accordingly, references to “we”, “us”, or “our company” shall mean, as the case may be, the relevant company within the Group.

We respect your legal rights of privacy when collecting, storing, using and transmitting personal data and this Personal Information Collection Statement explains our privacy practices.  Please read the following carefully to understand our policy and practices regarding how your personal data will be treated. This policy may from time to time be revised. If there is any inconsistency between the English and Chinese versions of this Privacy Policy Statement, the English version shall prevail.  “Personal Data” means any personally identifying information or sensitive data (such as names, occupations, addresses, contact details, ID Card or Passport numbers, credit card information, your age) from which it is practicable for the identity of an individual to be ascertained.

Purposes for which we will collect and use your Personal Data

Your personal data may be collected when you receive medical consultation, make a purchase of skincare products, receive skin care treatment services, participate in promotional activities or apply to be a member of any of the brands operated by any member of our Group from time to time.

Certain personal data is required to be provided on an obligatory basis if you wish to receive certain services from us. These data will be marked as“mandatory/fields must be filled” in the Registration Form and you MUST provide your personal data to us if you want us to provide the service for which you are applying. If personal data is only required on a voluntary basis, it will be marked as “optional” and it is entirely up to you to decide whether you want to provide such information to us or not.

Your supply of personal data is mandatory if you wish to receive one or more of the following services: 1) Matters in relation to the supply of products or services to you; 2)The daily operation of the services and products provided and supplied to you; 3)For payment purposes in relation to the products, services supplied or to be supplied; 4) responding to your inquiries or complaints in accordance with your instructions; 5) to contact you through email, phone, SMS, WhatsApp and other online social media/platforms; 6) to improve our Services 7) any other incidental or associated purposes relating to the above purposes ;

Purposes for which it is optional for you to provide your personal data are: 1) for recommending suitable products and services to you; 2) for internal research and analysis to enable us to provide services and product information or offerings better tailored to your needs; 3) to enable our staff to follow up; 4) to distribute customer satisfaction survey 5) to send out newsletters and other program updates;

Direct Marketing

We intend to use your personal information collected by us for marketing and promotion of any products, services, facilities offered or provided by any member of our Group or which we consider you may have interested in. We may not so use your personal information unless we have received your consent (or your indication of no objection) to the intended use. If any customer does not want us to use his/her personal data for marketing or promotional purposes, please inform us via the following channels:

  1. Email to
  2. Request in writing and send to Flat A – C, 16/F., Champion Building, 287-291 Des Voeux Road Central, Hong Kong

Accessing your personal information

You have the right to request access to, and correction of, information about you held by us. If you need to check whether we hold your personal information or if you wish to have access to, correct any information relating to you which is inaccurate, please write via e-mail us at or via mail to Flat A – C, 16/F., Champion Building, 287-291 Des Voeux Road Central, Hong Kong

Types of Personal Data collected

You may need to provide your personal data from time to time, including but not limited to your name, gender, age, identity card number, date of birth, phone number, facsimile number, address, email address, credit card details, education level, occupation, household income, hobbies or preferred activities. Failure to provide such data and/or provision of incomplete or inaccurate data may prevent us from providing certain services to you. If you are under 18, you must obtain consent from parents or guardians before disclosing any of your personal data to us.

Retention of Data

In your dealings with us, we retain records of your online transactions for auditing purposes.  Our general policy is to retain the information for a reasonable period


All personal data provided by you will be properly stored in our customer service system and can only be accessed by authorized persons.


Should you have any enquiries concerning this Statement, please feel free to contact our Compliance Officer in writing via post to Flat A – C, 16/F., Champion Building, 287-291 Des Voeux Road Central, Hong Kong or email at:


A cookie is a small text file that is placed onto your computer (or other electronic devices) when you access the Group’s Websites and/or Applications. We use cookies on such Platforms to:

  • recognize you whenever you visit the Websites
  • obtain information about your preferences, viewing and browsing behaviour, online movements and use of the Internet
  • keep track of the items stored in your account and take you through the checkout process
  • carry out research and statistical analysis to help improve our Products and Services and to help us better understand our visitor and customer requirements and interests
  • target our marketing and advertising campaigns and those of our business partners and advertisers more effectively by providing interest-based advertisements that are personalized to your interests
  • make your online experience more efficient and enjoyable
  • enable tighter security

The information we obtain from our use of cookies may not contain your personally identifiable information. Although we may obtain information about your computer or other electronic devices such as IP address, browser settings, browsing records, and/or other Internet log information, this may not be able to identify you personally. To the extent that non-personally identifiable information is combined with personally identifiable information, we treat the combined information as personally identifiable information for the purposes of this Privacy Policy. In certain circumstances, we may collect such personally identifiable information about you, but only where you voluntarily provide it by completing an online form, or where you purchase Products and Services from our Websites and/or Applications.

If you want to disallow the use of cookies, you can do so on your own web browser or electronic device. If you disable cookies, you acknowledge that you may not be able to use some of the functionality of our Websites and/or Applications.


We may amend this Privacy Policy at any time. If we amend this Privacy Policy to permit material changes in the way we collect, use and/or share your personally identifiable information, we will notify you of such changes by sending you an email at the last email address that you provided to us, and/or by prominently posting notice of such changes on our Website at Any such material changes to this Privacy Policy will be effective thirty (30) calendar days following either our dispatch of an email notice to you or our posting of notice of the changes on our Website. Any material changes to this Privacy Policy may affect our use and sharing of personally identifiable information that we collected before our notification to you of the said changes. If you do not wish to permit material changes in our collection, use or sharing of your personally identifiable information collected by us before the effective date of such changes, you must so notify us before that effective date by writing to us at Flat A – C, 16/F., Champion Building, 287-291 Des Voeux Road Central, Hong Kong or sending an email to us at Please be advised, however, that, regardless of whether you provide such notice to us, the changes to this Privacy Policy shall apply to any personally identifiable information collected by us on or after the effective date of such changes.

The terms of this Privacy Policy are governed by and interpreted in accordance with the Laws of HKSAR.

Last updated date September 2021

Personal Information Collection Statement

As a customer of our Group, it may be necessary for you to provide us with your personal data when you apply to us for any service and/or product. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide the services to you. We shall keep your personal data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data will be in accordance with requirements under the Ordinance and this Statement

We may use and retain the personal data provided by you for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time:

  1. Provision of products and services.
  2. We may use your personal data (including name, gender, telephone number, fax number, location, postal address, email address, month and year of birth, for marketing the products and/or services which may be subject to change from time to time (irrespective of whether we are remunerated for such marketing activities) relating to us or our affiliated companies. We may dispatch to you the promotional information via direct marketing telephone calls, e-mail, e-message1, facsimile, direct mailings etc.
  3. Processing of any benefits for you arising out of the products and/or services;
  4. analyzing, verifying and/or checking of your credit, payment and/or account status in relation to the provision of the products and/or services;
  5. Processing of any payment instructions, direct debit facilities and/or credit facilities requested by you;
  6. Facilitating the daily operation of your account, provisioning of customer services and/or the collection of overdue amounts in your account in relation to the products and /or services;

We may disclose and transfer (whether in Hong Kong or overseas) your personal data to the following parties to use, disclose, process or retain your personal data for the purposes mentioned above:

  1. Our agents and contractors (including IT, network, customer service, and all kinds of contractors), telecommunications operators, and service providers for the provision of our services;
  2. Our affiliated companies and business partners;
  3. Banks, financial institutions and credit providers;
  4. Debt collection agencies, credit reference agencies and security agencies;
  5. Regulatory bodies, law enforcement agencies and courts; and
  6. Our professional advisers.

From time to time, we may purchase a business or sell or more of our businesses (or portions thereof) and your personally identifiable information may be transferred as part of the purchase or sale. In the event that we purchase a business, the personally identifiable information received with that business would be treated in accordance with this Privacy Policy, if it is practicable and permissible to do so. In the event that we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personally identifiable information in the same manner required by this Privacy Policy (including any amendments to this Privacy Policy). In light of this protection, your opt-out choices stated in this Privacy Policy shall not affect our right to transfer your personally identifiable information to a purchaser in these circumstances.

If you do not wish to receive direct marketing promotional information from us with respect to our products/services mentioned above, or do not wish us to disclose, transfer or use your personal data for the aforesaid direct marketing purposes, please write via e-mail us at or via mail to Flat A – C, 16/F., Champion Building, 287-291 Des Voeux Road Central, Hong Kong

Under the Personal Data (Privacy) Ordinance, you have the right to:

  • determine whether the Company holds your personal information;
  • access to your personal information held by the Company within a reasonable time;
  • check your personal information The Company held in a reasonable manner;
  • require the Company to correct the incorrect personal information.

Under the Ordinance, the Company reserves the right to charge a reasonable charge for access to personal data processing. For access to or correction of personal information, a copy of the personal data held by the Company, please write to the following address to request: Flat A – C, 16/F., Champion Building, 287-291 Des Voeux Road Central, Hong Kong


Should you have any enquiries concerning this Statement, please feel free to contact our Compliance Officer in writing via post to Flat A – C, 16/F., Champion Building, 287-291 Des Voeux Road Central, Hong Kong or email at:

Last updated date September 2021